CellsUnited Limited Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.
In the event that you are not satisfied with your order you have the right to cancel within 14 days of the contract, or 14 days of receipt of the goods (whichever is the longer). If you do cancel your order you will have your payment refunded although, if the goods have been delivered, these will first need to be returned to:
Customer Service
CellsUnited Limited
38 Hampton Road
United Kingdom
Unfortunately we cannot cover the cost of return postage. In the event we agree the return of a product, the product must not be opened in any way and still be in its original condition. Tamper evident seals must not be broken.


Please call the CellsUnited Customer Services team to arrange cancellation on
+44 (0) 20 8894 2288
9:00am – 5:00pm, Monday to Friday (excluding Bank Holidays)